Settlement Services

Our Services

• On-Arrival Reception & Assistance and Accommodation Services: Refugees are met at the airport and are provided with safe, secure and suitable accommodation. They are provided with sufficient information and assistance, including emergency assistance, to be able to function in their new environment. SHP Entrants will normally be met by their proposer and provided with initial accommodation and emergency assistance.
• Case Coordination, Information and Referral: Each Entrant will be assigned to a Case Coordinator, who will make a comprehensive assessment of the needs of the Entrant family and develop and implement a tailored case plan. Community guides with similar language and cultural backgrounds will provide practical assistance and support to each refugee family e.g accompanying entrants to appointments, orienting them to local community, public transport, etc. Volunteers may be appointed when required to assist SHPs where a proposer is not able to provide support.
• Short-Term Torture and Trauma Counselling Services: All Entrants are eligible for an assessment of psychological health and interventions that are consistent with their cultural backgrounds.

The AMES IHSS Consortium

In Victoria there is a team of organisations working together to provide settlement services to proposers and some direct services to SHP clients, as well as providing intensive settlement support to refugees.

AMES

AMES is the lead partner of the IHSS Consortium and is responsible for the overall management of the program. AMES also provides case coordination, information and referral services to refugees and SHP Entrants and their proposers.

Redback Settlement Services

Redback is responsible for on arrival reception and accommodation services for Refugees. Based on need, Redback provides accommodation services to SHP clients.

Brotherhood of St. Laurence

The Brotherhood of St. Laurence is responsible for the basic household goods package that is provided to all Refugee and SHP entrants.

Springvale Community Aid and Advice Bureau

SCAAB provides case coordination, information and referral services to refugees and SHP entrants in Melbourne’s south east region alongside AMES.

Foundation House

Foundation House has a team of trained professionals who provide short-term counselling and advocacy for individuals and families who have experienced torture or trauma.